I want the community's opinion on whether a bootstrapped/self-funded startup should offer a lifetime deal to raise capital to sustain itself before a recurring subscription plan is introduced.
I've seen many startups get in trouble with offering LTD plans and eventually hit rock bottom when they fail to retain recurring customers, but it does go both ways as these initial customers set the launch pad for the applications.
I would love to get your opinion on this and how was your experience offering LTDs.
I think it's definitely worth considering, yes!
But it shouldn't be the "main" revenue model or growth engine (this is the pitfall many founders dump into).
I've sold two SaaS as lifetime deals in a limited period and I've had great experiences both times.
I covered both in detail here on Indie Hackers:
→ Made $75K in a few weeks selling LinkDrip as a pre-sold LTD
→ Generated +$300K on AppSumo offering FeedHive as an LTD
Right Simon, When it is considered as main stream of revenue most likely chances are startup endup dying
Hi @SimonHoiberg,
Just read both case studies, haha feels like you've found the glitch in the system :D It is awe-inspiring what you have achieved.
In the Feedhive launch article, you've said:
"At some point, I mentioned in a Facebook group, that FeedHive (obviously) couldn't guarantee to include any possible future feature in the lifetime deals - which caused a small riot.
Users took this as a cue that we were preparing to abandon the project.
Unfortunately, this small mistake did end up hurting our launch."
Do you think it would be better if we clear it out initially that the LTDs would be more restricting than our usual plan? Also, curious to know how the team managed this sudden panic.
Thank you so much for your valuable feedback!!
As of this moment what we can learn from this post ...
68% - say yes!
32% - say no..
Thank you to all of the hackers who have shared their valuable feedback here ..
@SimonHoiberg @arvidkahl @upenv @Devan @Faruk_durak @ManojRanaweera @eelcoj @Jajaygrow @fabform @daro_street @berny @thibpat @Gui @robinryden @satvikpendem @octocode @san0198
*really sorry if I've missed anyone .. please let me know and I'll edit the post :D
This post has been super helpful in trying to understand the right pricing strategy, when to actually introduce an LTD and how to manage the risks involved.
This has been super helpful and I will definetly keep this in mind launching our product UpEmbed, please do visit our website and leave your email address so that we can reach out to you giving you early access and special discount. We do plan on being ready for the beta launch by month end.
Also, to follow our journey as we build in public do follow our product page for UpEmbed on Indie Hacker.
I wrote about this a while ago, after chatting with a few founders who ran those kinds of deals.
The biggest issue is expectation management — which includes being VERY clear about what "lifetime" means. Most people consider lifetime to mean their own lifetime, not the products (or just a version of it.) This is what tends to explode and cause issues.
From the article, here are a few risk mitigation strategies I've seen founders employ:
Incidentally, I watched two YouTube videos yesterday about a video editing software company "canceling" the lifetime licenses of their long-term customers. The outcry was loud, and they had to. eventually steer back and re-validated these accounts. If you have half an hour to watch the story unfold, here are:
Lifetime deals are hard and can cause a lot of damage if handled without care. More here: https://thebootstrappedfounder.com/lifetime-deals-and-saas-businesses/
Yes to me lifetime means my life time. But I also assume a scrappy startup will go out of business so it is a lottery how many years that means
+1. A friend at PayPal once told me that the "lifetime access" approach can extend the window for chargebacks indefinitely. It has been my experience that customers are just as happy with discounted annual plans.
Hey @arvidkahl,
Thank you for your detailed response and especially for sharing the risk mitigation strategies with LTDs.
I hadn't really considered displaying the usage quotas more prominently to make them aware.
Also, do you think overcharging them would be a good strategy? I've seen a lot of AppSumo-listed products show slashed prices to their recurring plans and offer them as LTD.
PS: I've added the videos to my watch list for now :D Danial Batal is really entertaining xD
I recently launched ZeroToFounder.
More pointers here from
LTD stands for Life Time Deals. Selling your product for a fixed price, and the user can use it lifetime (lifetime of the company). The prices for SaaS LTDs stay around $49 to $149 based on the product type and deal terms.
Some of the platforms that bring LTDs are AppSumo, PitchGround, etc. Also, note that many Facebook groups help launch LTDs for you for their followers, and some of these Facebook groups have more than 100K followers. So, overall it can drive some good revenue for you if your product solves a good problem that the audience is interested in.
But the only catch here is - Most of these platforms charge 70% of the sales and give you only 30% of the revenue. Let’s say you make $100K sales, you get only $30K. It's still a good deal as these platforms do the heavy lifting for you, and you get some early users for your product.
But there are some disadvantages also with this approach.
The plus side of LTDs:
If you are wondering if you cannot give your product for a Life Time Access, just note that in most cases, 70% of the users who buy LTDs would actually never use it. That's the type of audience who buy LTDs. But again, this is only an observation from usual LTD discussions.
Hi @upenv,
This is a really good insight into the LTD mindset and what to expect after. Do you think it gets easier to turn these LTD users onto a recurring plan over time?
Jbtw added your book to my purchase list; it feels like an awesome read!
Thank you so much for your feedback!
No, it would tough to convert LTD users to recurring plan over time because of the LTD mindset. Having said that, the easiest way to add revenue would be allowing them to but additional features/power-up packs etc at an additional one time price like LTD for those extra features.
What you just said makes sense, it would really be harder to get them on a recurring plan when they can already enjoy the benefits on a one-time payment.
Do check the comment by @Gui he has implemented this in his product.
Here is what I am thinking about LTDs at the moment:
With the above in mind, it might be wise to implement something else, like, a “founding member plan” with free 5 year access which after 5 years maps to one of your premium plans with a significant (70%, maybe) discount or provides a less-significant discount (33%, maybe) all your premium plans.
Even Kickstarter warns against offering “lifetime” plans or projects that are offering “lifetime” plans.
Hey @ozantoptas,
Thank you so much for your unique insight on this topic. I haven't seen any other comment here suggesting this alternative strategy.
I can see how it would benefit the company in the long run!
If it's a simple SaaS product with no service component, then you have a good chance of benefiting from life time deals through Appsumo and similar.
But if it has a service component such as in the case of my latest tech startup, https://skilledup.life (free talent for tech startups), you really want to stay away from lifetime deals.
@MuneebAwan
Hey @ManojRanaweera,
Thank you for your feedback. I would love to know more about what made you not go with LTDs on your product.
I would say "Yes", and "No"... :)
Let me explain - we did an LTD on AppSumo about 3 years ago and it was the best thing that ever happened to us, and it was the worst thing that happened to us. Let me break it down:
THE GOOD BITS
Instant product market fit feedback - You will get a ton of users poking around every corner of your app, and they will give you feedback. Brutal feedback. But useful. AppSumo customers in particular are 'power users' and won't hold back if something is not working as it should.
Seed capital - Our AppSumo deal got us about $200K in cash that we pumped straight back into the business to grow our team and improve our servers.
Market validation - We went from around 50 customers to around 1500 customers almost overnight, and that was great when talking to other customers later (post LTD) when we could name drop similar customers in their region. I did a demo for a customer in Singapore, and when they asked me if we had any other customers in that country, I could honestly say we had about 30, and gave them some names. Before the LTD, we had 0 customers there and would have lost this new (normal MRR) customer.
THE BAD BITS
Power users will find every bug and deficiency and security loophole in your system, guaranteed. You will be working around the clock to keep up with fixes.
Your support lines will be hammered to within an inch of its life. HOT TIP - Get a good support system in place, and populate it with standard answers so you can quickly get back to people while still getting some sleep. You WILL be asked 1000x over the same questions like "What does 'lifetime' mean" and "How do I upgrade to 'x' plan later?" etc.
You have to get REALLY good at saying 'No' to feature requests and other changes that LTD customers will pepper you with. Those that pay the least are normally the most vocal, and this especially holds true with AppSumo customers!
SUMMARY
If you are struggling to get that initial critical load of customers on board, then an LTD is the best way to do it without giving away equity.
But I would stress to you to 'leave something in the tank'. The best way to leverage your LTD users is to omit some juicy part of your app to them initially, then offer them a discounted rate subscription later to upgrade to a plan that includes it. This was a big life saver for us, because we heard a lot of other startups didn't offer this and ended up supporting LTD users for years without additional revenue.
We are finding that a large portion of our LTD users are upgrading their plans now (we offer them 50% off our rack rate for life as an incentive), and that is helping us grow our MRR significantly, even many years after we did the deal.
Are we glad that we offered an LTD round for our app? Yes, absolutely. Would we do it again? Nope, never.
Good luck in your journey down this path. Feel free to DM me or reply here if you want more info.
We ran an LTD campaign on AppSumo almost a year ago, and I wholly agree with your points here.
Hey @shiling,
Please do share details, how did it go for you? And was there a cap on the LTDs?
We launched a LTD deal on AppSumo last year in March:
https://appsumo.com/products/uilicious/
This was proposed to me two times, by a AppSumo and a colleague who had partnered with AppSumo for his previous company. During the first time, I disagreed, because I did not think that the AppSumo's user base of freelancers and solo-entrepreneurs were our target audience. Back then because of our small team size, we could only focus on one target segment and we decided to focus our energy and time to target 10-20 people product development teams in mature tech companies. Our goal then was to ensure the business was profitable and sustainable. We could not afford to give people perpetual licenses due to the high costs to operate our servers and service our customers.
When our marketing and support team grew bigger, we felt ready to support individuals at smaller plans, so when AppSumo approached us after seeing our product update launch on ProductHunt, we decided to jump onboard. AppSumo told us that in there was a high demand for low-code tools within their user base, and they don't have a testing tool in the marketplace yet.
We knew from the start that the goal of partnering with AppSumo isn't to make profits. AppSumo takes a painful 70% revenue cut, and the remaining 30% will only cover 3-4 months of our server and operation costs. Before agreeing to the partnership, I worked out a model to determine how much we should price the LTD, the 3 year running costs of serving the AppSumo customers, and how much sales is too much:
Less than 100 sales - Not great, but we don't gain much, but we don't lose much either
300 sales - Good
500 sales - Ideal
More than 700 sales - At this point, the returns are diminishing for us, it might cost us too much to serve AppSumo customers, and degrade our services to all customers.
We made several calls with the AppSumo team to determine what's the average number of sales each LTD gets. The average LTD gets around 100 sales, and outstanding deals get around 500 sales, and a few outliers get >1000 sales over the promotional period. So that fits pretty well into our model, and we decided to go ahead.
I came to think of the 70% cut taken by AppSumo as a marketing expense. At the ideal target of 500 sales at an average size of $150, 70% of the revenue cut taken by AppSumo would equate to $50,000, which to me is a pretty good price for amount and quality of work they put in to market your product. It's also a risk that AppSumo take, because should your LTD flops, then the marketing $$$ they've spent goes down the drain. Should you do phenomenally well, their bet pays off.
One thing that took several rounds of negotiation with the AppSumo team was that we needed to push back and say no to packaging some of our premium features into the LTD. Features like the ability to execute tests on Safari was highly in demand, but the operational costs for us to operate the infrastructure to run Safari tests is too high to allow us to realistically support lifetime licenses for it. The AppSumo team gave in, but that also gave us a heads up on what to expect from the AppSumo user base when we actually launched.
After launch, the volume from AppSumo was insane. Within the first two weeks, we already hit 30% of our target of 500 sales, and there's 6 more weeks to go. Our support channels and questions on the AppSumo were flooded non-stop. It was intense for everyone on the support team, but good thing we were mentally prepared. We eventually made 600+ sales by the end of the 2 months LTD period.
Yes, if you want market validation, product feedback, some revenue, and you're prepared to support a fraction of your user base for life. But we won't do this again, since our goals are met.
Thank you so much, @shiling, for sharing such a detailed experience, I can relate to the sensation of wanting to resist offering LTD licenses, but I can see that it eventually works out for the best!
I will reach out to you in this regard to better plan our LTD launch.
You're welcome. I'm glad you found useful insights from our experience. Yes, a lot of planning needed. All the best for your LTD launch!
Thank you! :)
Hey @Devan,
This is super insightful. Thank you so much for sharing your experience.
From what I heard about AppSumo is that it is run by collectors; they purchase the LTD and then forget about it but thank you for sharing a different experience.
The 'leave something in the tank' approach seems like the most suggested and it does feel to be more fruitful over time.
Thank you and yes I will reach out to you in case I need help in this strategy or for general feedback!
I would say YES, but with a heavy "it depends".
For Polygonjs, I offer lifetime deals, but:
If those 2 conditions were not true, I probably would not offer lifetime licenses. That said, I've also modified my business model so that I could offer them, as I believe it is much a more attractive proposition.
Hi @Gui,
I just went through your project. Truly an amazing product you've built.
This is an ingenious way of getting the user to pay for the upgrade after 12 months, and like you said to keep up, they would NEED to upgrade. I like how you understand the niche and have designed your business modal accordingly.
Just wanted to ask, is the upgrade another LTD license, or would that be a recurring plan?
Thank you so much for your feedback!
Thank you. And that would be another LTD
Haha that is super smart pricing strategy :D in a way you’ve turned LTDs into an annual plan!!
In the beginning - Yes. Later - definitely no
In the beginning to raise funds?
Yes, at least that's how I see it to be beneficial.
That makes sense :)
Think it could make sense in early periods of launching but would limit it.
Should always think about your unit economics - e.g. LTV:CAC (how much money are you making in profit on each customer) and whether you're at least going to be profitable on that customer in the long run.
I've noticed that it is harder to convert them in the long run .. unless you are upselling new features.
How was your experience with this?
After reading this thread and some linked articles, I've started my own pre-sale LTD for https://www.saasydb.com but it's off to a quite depressing start. I'm only running it for this month, so hopefully it helps me get enough runway to survive.
Is it due to low demand for such a service?
Have tried marketing it on FB groups?
The depression lifted when some LTD sales came in! Now I'm feeling pretty good.
And yes, targeting some LTD groups and sites, plus other marketing methods. Trying to focus on actually building it though. it could be a full time job just to market a pre-launch deal.
I would love to know what you've learnt from all this :D .. do share your findings!
For full time founders or someone who just launch their first product, they can get encourage and support from LTD users.
Even though this LTD user may won't be active in the future, they will be very helpful for this product's growth -- the fastest feedback from market, and ca$h.
I've noticed that they buy the LTD for new apps but then wait till the product is mature enough to use ..
There are products where recurring subscription not works. For example user use a product not every day, week. In this case the LTD is the best decision.
Yes that makes sense!
🤔 I would argue that, from a metrics perspective, it doesn't matter at all.
In a nutshell, the success of your business can be boiled down to the formula:
Where:
Thus, an LTD done right is about securing the full LTV (minus some discount for immediacy) now, instead of waiting for it over time.
As long as you are earning more from each customer than you spend on their acquisition, your business is in a healthy state, and the primary goal should be effective scaling.
If Long-Term Deals help in this scaling process, they are a viable strategy. However, if they negatively impact your unit economics, pushing them into the red, it's better to avoid them.
Thank you for such an elaborate answer .. and yes I agree with this!
LTD is very beneficial in term of quick cash a bootstrap startup especially in the first start , it would very difficult to convert LTD users to recurring plan over time because of the LTD mindset,
Yes, true and if you start to restrict their use case, you have a lot of really pissed of userbase xD
I have mixed opinions on this. My startup Frontly just completed a 400K AppSumo campaign.
It was incredible for building an 800 person discord community and 1600 paid users in a few months.
However, with our rev share, we end up with thousands of paid users to support for life. Running a SaaS costs a ton of time and energy, and investors aren't psyched about LTD revenue, so you get kind of stuck.
Be sure to have a plan on how to move past the LTD.
If you're running your own LTD (retaining 100% of revenue), it would be a much better situation, except that you're unlikely to hit the level of penetration that you can get from a big LTD platform.
My 2 cents!
I've experienced that LTD deals spread like wildfire .. there are so many Facebook groups that keep sharing and promoting them .. the users there are pretty active too ..
And yes you are right supporting a massive userbase without a recurring income gets overwhelming after a while ..
Haha so now the big question is .. would you do it again? :D
I think LTD should not be maxed out on features, you should be able to offer more features to customers to get LTD to sub again for more.
I believe in a limited lifetime offer to raise capital, once they buy your product they are stuck with your forever whether they use it or not.
That's a good start to build quick capital for the business to improve and thus have the budget to scale.
If the product is very good, every time they think about spending $300 a year on a similar product they will revert to yours because they have a lifetime subscription, speaking from experience. And those customers have valuable information for you, they won't complain that they pay $25 per month and your product was down for a minute. nope!, they will stick with you as long as they actually need the product you offer and it's good.
limited lifetime offers invokes a sense of urgency, it convinces you to buy a product that you don't really need because you just can't miss the deal and you think that product may be useful someday, that's bad for both the business and the consumer but the upside is you'll be able to gather capital quick enough to get the business on track. Clickfunnels did something similar to this once and it was very convincing and a lot of people went with it.
Hey @Canjay_build, this is actually spot on!
Don't you think the cost of maintaining and providing support to LTD users, in the long run, becomes too much of an overhead and the benefit over time seems to outweigh the cost?
Among all the buyers will be impulsive shoppers, not all 100 LTD customers will actually always use your product to the point of even needing support. probably 50% of that may actually seek support.
That's why I believe in limited lifetime and not just lifetime for a million users. For example sake $200 for a lifetime deal for max 100 users, that's a quick 20,000.
You then have to be smart with how you use the money to acquire new users, once you get new paying users they can help to cover that expense. For example if you have 100 paying and 100 lifetime that's 200 users.
This means you most likely have the budget to provide support to 100 users. however from 200 users what are the chances that all 200 will need support everyday and every month? is your product that complicated? there is a chance that 50% might need support and 50% of 200 is 100 and as the business grows with more paying users this becomes less of an issue.
So what type of people will be using your product? techy people? moms who don't know how to use a computer? is it a unique product that even techy people never seen? based on your market and product it will help to determine how much you will have to stress about support.
Depends on what you are trying to accomplish. LTDs don't add long term value to your company if that is what you are trying to do. They'd likely be considered a liability if you have a goal of selling your company one day. They are, however, great for getting cash in the door if you need it to continue development or make a case to yourself to keep working. For the sake of argument this is ignoring the product value you may or may not gain from user feedback/product improvement with an influx of LTD users.
I think of LTDs like I think of a project based business. Great to generate some revenue in the short term when needed but subscriptions will create more long term value.
Hey @jfroles, if the long-term goal is to sell one day how much of an obstacle would the LTD users be considering that they are usually just collectors who arent that active on the platform?
I wouldn't call it an obstacle but it will likely impact valuation. If I was looking to buy product/company from a founder the amount I'm willing to pay will largely be based on Annual Recurring Revenue (ARR) or the potential to generate ARR, rough value being maybe 5-8x ARR for established products. If you are primarily selling LTDs you more closely resemble a project based business which would be valued something like .7-1.3x revenue. Not to mention some accounting requirements you may need to follow to make sure the revenue from your LTDs is amortized correctly.
Logic on the ARR piece is that if I buy a business that does $1 million ARR I will generate that every year without much overhead/effort (assuming low churn and many other things). If a business does $1 million revenue in LTDs annually I need to work to sell that $1 million every year to maintain the same amount of revenue.
All that said, if you are selling LTDs but can show (or at least articulate) a real path to convert those clients or future clients to a subscription model that potentially swings the valuation conversation back to the higher multiples.
This is great option for small startups or 'hoby' projects to get some initial budget just to reinvest in marketing. Another benefit is to get users excited and build community which you can then use for product feedback and product evangelists.
I have used this method on QPoint Survey now it works great as passive income with real subscribers (not only LTDs).
But, remember, there is short window to use this achievement.
Don't you think the cost will eventually outweigh the benefits?
Personally, I would rather charge monthly $10 for 5 years than get same amount one-time. Why, simply because if someone uses app for 5 years means you created great value for him and other users as well, which means that he might continue using 5 more years.
LTD's are great for initial capital and proof of concept. However, we still have LTD campaigns, one will soon be active again. Why? Just to refresh our client database and to attract people willing to pay but not to do recurring payments.
At the end, if you sell 100 LTD's that means you might have 10% users that will give you valuable feedback, and might tell other people to subscribe bringing you more money.
Think of LTD's as initial investors, not real users. You will have 10-50-100 investors, now target 10.000 customers with that budget which will bring you recurring payments.
Haha, that actually does make sense! :D
AppSumo is fantastic. Just do it. Make LTV = Live Time Deal.
Haha, how has it worked out for you?
We have a constant flow of new users with a premium subscription.
https://appsumo.com/products/marketplace-whatsapp-widget/
Really cool!!
Coool! It's good to hear about people benefiting from LTDs :D
While LTDs can be good for getting capital up-front, they are generally looked down upon if you go to sell the business, because the buyer is now obligated to support customers that they never got compensated for, and never will. In other words , they have to provide free support and cover costs for people they never got money from.
Hey @macmartine,
Yes, you are absolutely right. How would you suggest we manage this?
It's a strong argument to not sell LTDs.
Or just sell a very limited amount of them.
Or depending on your product, sell LTDs for the product itself but sell a separate support plan. The LTD could come with a year of support.
Hmm, this seems like a smarter approach to handling it. Thank you!
There have been some really great feedback here. Not surprisingly, most of it is from a product owner's perspective. This is valuable, but I've definitely seen some advice here that would be considered "red flags" or not go over well in the LTD communities.
From the perspective of an LTD buyer:
• DON'T DO "FINE PRINT" IN AN LTD CAMPAIGN. LTD consumers are a different breed. They will sniff out any terms, loopholes, or vaguery that might later compromise their use of or access to the product for the term promised (lifetime). Be honest, be transparent, and be clear. If you can't include everything in an LTD offer, be 100% clear about what is and what isn't included.
• UNDERSTAND WHAT "LTD" MEANS TO USERS. If there is any point where users will not maintain access to what they have initially purchased, then you are NOT offering a lifetime deal. If there is any point where the users will not receive updates or new features, you are NOT offering a lifetime deal. If users are receiving updates or features to a specific version or for a specific period, you are NOT offering a lifetime deal, you are offering a perpetual license. (If you want to see the effects of trying to turn a lifetime deal into a perpetual license after the sale, see the links shared by arvidkahl earlier on the recent Filmora debacle. The reputation damage will be felt for a long time. Not worth it.)
• MAKE YOUR BED AND EXPECT TO LIE IN IT. Plan carefully, know your limits, and set your limits wisely, clearly, and definitely BEFORE you launch your LTD. Live with the terms that you sold. NEVER try to reduce or restrict limits or features after the LTD sale. If you have a large vocal LTD base, they will rally together and rage publicly against the changes. This can be catastrophic for your brand's reputation and exponentially more costly than it would have been to simply eat the sunk costs of the LTD accounts.
• SEEK WIN-WIN RELATIONSHIPS.
If you are offering an LTD, be clear as to why you are offering an LTD. If you are transparent about the goals, expectations, and impetus for your LTD you will more likely attract quality LTD customers who believe in your journey and will support you when times get tough. Create a clear "give and take" offer: (e.g. we [company name] are offering a lifetime account to [product description/tier] with [the following terms/included features] at [this price] for [lifetime of the product's existence]. In return for this amazing price/deal, we expect [regular feedback, bug reports, social sharing, patience as we develop, acceptance of imperfection and iteration, etc.]
Things I think LTDs should always have upfront:
• CODE OF CONDUCT - let your users know up front what is acceptable. What type of critical feedback is acceptable and what is not? Where to go to provide feedback. Where to go for support. Where to go if support is not meeting your expectations. Where/how to file complaints. Where to follow progress. What is the arbitration process if we disagree on terms/changes/refund/etc?
• PATH TO UPGRADE - this has been mentioned a lot in this thread, but not from an LTD buyer perspective. Don't try to offer an upgrade path FROM a top-tier LTD account. Most don't want it, won't do it, and worst case scenario it's going to cause suspicion and create drama. A better approach is to offer upgrades outside of the Lifetime account. Offer additional MRR accounts for special pricing. Get them to be customers twice, don't try to devalue their initial investment.
If you had a multi-tier LTD then you can offer add-ons or upgrades for lower-tier accounts to gain features/limits equivalent to upper-tier LTD accounts. In this case, the buyer made the conscious decision to purchase the lower tier so a subscription/upgrade is expected/acceptable. If they bought the highest tier to begin with, a subscription/upgrade feels like a "bait and switch", "money grab", or act of disloyalty.
• FLAWLESS COMMUNICATION - I've been around LTDs since their inception over a decade ago. One thing I've learned is that at least 90% (probably higher) of the incidences of drama and friction between LTD sellers and LTD buyers could have been mitigated or entirely avoided through EFFECTIVE COMMUNICATION. In fact, when I advise my clients, I emphasize communication as the most underrated investment they could make. Spend the time, money, and effort that it requires for effective communication and you won't be sorry. This means having an easy way for people to contact you, having enough staff to support and serve users, and disseminating information regularly and clearly in a very accessible location. It also means having the right voice to communicate with your user community. This may not be you as a founder especially if you come from a culture where being very direct is acceptable or if you are the type of person who is sensitive to feedback/criticism. If that is you, do yourself a favor and hire somebody to be your voice. Don't interact directly with your users if you are not an effective communicator.
• CLEAR VIEW OF IMPACT - understand exactly what the costs of an LTD user are (both monetarily and emotionally and at every tier) and set your offer limits accordingly (#of licenses and features included.) Once you decide on the LTD parameters, WRITE THOSE ACCOUNTS OFF! Never look at them again as a source of direct income. Don't think about future upsells. Don't plan on moving those accounts to MRR down the road. Don't think about creating a new tier or product in the future that leaves out LTD owners. Consider LTD users as an investment, a marketing tool, a living landing page, not a sales pipeline. Determine how many LTD accounts your product can handle and for how long and then limit the number of licenses accordingly. Then these accounts are SUNK COSTS, don't "F" with them. Turn them into raving fans. Make LTD users your brand ambassadors. Understand LTD account owners as channels for INDIRECT income and you will get your return.
• BEST DEAL EVER - Make your LTD something special. Make it an event. Better to offer fewer full-featured LTD licenses than many limited-feature LTD licenses. Full-featured offers will create satisfaction, and a sense of value, and build loyalty and buzz. They will be coveted and people understand when the LTD offer is no longer available ("a deal too good to last.") LTDs that limit features or don't match up with existing plans lead to dissatisfaction, suspicion, uncertainty, lower quality users, and unreasonable expectations. Limited-feature offers turn your LTD into a commodity rather than an exclusive opportunity. Offer more to fewer people rather than less to more people.
Final thoughts:
I love buying LTDs, but I love being a beta tester even more. The two can be similar because many LTDs are launched as a means to get the first users, but expectations are different between the two groups. LTD buyers are making a monetary "investment" from their perspective and have high expectations and often too many demands. LTD buyers are often selfish and one-sided.
Beta testers are often givers from the start. Beta testers understand the "give and take" relationship. Their expectations are more realistic and symbiotic. E.g. "I get early access in exchange for feedback, support, and sharing." Beta testers have gratitude, and LTD buyers have expectations.
*I have more than two dozen lifetime accounts for different products that were provided to me for free as an early adopter. In exchange, I've been a consistent source of feedback, a brand ambassador, and a prolific source of referrals.
Advice if you are going to offer an LTD:
DO
• Make it a great offer. Have an amazing price (the best that will ever be offered).
• Include everything you possibly can.
• Limit the number of licenses to something sustainable for the long run (consider beta testers first and offer those that are most active first access to limited LTD licenses).
• Turn LTD customers into passionate brand ambassadors. Leverage them to share and promote your product by making them your most important user segment. (Another reason to limit licenses is to make connecting/nurturing this group manageable.)
• Consider two types of LTD offerings. An initial targeted offering that is curated and offered y to loyal beta testers or most active users and a standard LTD offering (for revenue injection or building user base.) The curated offering should be the best offer you ever have. The standard offering should be less valuable than the original offering. Either higher price or lower access. This way if the second wave of LTD buyers act-up, are unreasonable, or too demanding, you'll have an army of OG users to protect your brand and call them out on your behalf. This insulates you to some degree from the potential bad PR situations that seem to accompany most LTDs.
DON'T
• Offer limited/handicapped licenses. You might think it saves you resources or creates a path to MRR upgrades but it really just creates dissatisfaction, and confusion, attracts low-quality disloyal users, and low engagement.
• Try to be sneaky, "clever", or disguise terms or policies in fine print or nested locations.
• Plan on MRR directly from LTD owners. Ever. Just don't have that in your mind. If it occurs organically down the road, celebrate the gift.
• EVER change the limits, features, or terms of an LTD after it has been sold. This includes creating new features or tiers that are not accessible to LTD accounts but would be expected. (New features that have a recurring cost to the developer are an exception. Features that add functionality to the tool but do not have recurring costs are not an exception.) If you do this, I promise you it will cost you much more in damage control and reputation repair than you will ever gain from the perceived upsell revenue.
Hey @justs,
Thank you so much for such a detailed answer on this topic, it is extremely enlightening to have a "buyers" perspective to the LTDs as well.
We are planning a beta launch for our product UpEmbed by month end, and I would love to get your feedback on our services and pricing strategy.
I'll reach out to you soon!
Yes
I would love to know more!
Hey Muneeb, I would say yes!
This type of deal is highly advantageous for both sides, customers and SaaS companies since customers can purchase lifetime access to a product or service at a much lower cost than regular subscription plans.
Additionally, for SaaS businesses, lifetime deals can be great for driving cash flow, user acquisition, and customer loyalty.
Hey @Arthi,
Thank you for sharing your opinion, do you think that at some point an LTD user would churn?
In my opinion, though overall success rates remain high when using lifetime deals as one marketing strategy among many, it is important to monitor behavior indicators such as NPS scores and new vs returning user trends very carefully so that you can spot small shifts in interest before they become larger issues down the line.
Additionally, evaluating data such as how long after purchase customers start using their purchased goods can provide crucial information about user intent and experience that can help inform future marketing actions such as promotions or re-engagement tactics designed to address issues early on in order to reduce churn further still.
This is really insightful; thank you for sharing!
Depends on maintenance costs, API calls, support. Probably not. But if you need money, you need money
On the other hand, when you desperately need money you can make decisions that can be really costly in the future and can possibly create another set of problems.
Hey @IndieNewbbb,
Hahaha, yess you are right!
LTD for survival only, right? :D
Nope .. If your product is valuable you can't do that.
Haha seems like you’ve had a really bad experience with them.
Do share your story!
Yes, so long as it equals the customer lifetime value. If you're selling for 10 dollars a month, and your user might use it for 2 years, you can price it around 480 dollars total, or you can offer a discount due to it being a larger amount and make it like 399 dollars instead, effectively 4 months free out of the 24 months total.
Hey @satvikpendem,
Thank you for sharing this with an example. Please do tell me how you were able to benefit from LTDs.
I haven't done one yet, planning on it for some of the products I'm building, but what I've heard from others is that lifetime deals, especially from AppSumo, are often a bad idea, to which I say, perhaps the answer is simply charging more money so that even if you have a higher support burden, at least you make the same amount of money as a subscription customer.
The example you've shared is really spot on and is really helpful.
Do share your products, I would love to learn more on what you are building :)
Before Christmas, we at Zencal.io gave LTD to our early adopters. This was a form of repayment for their help in catching bugs and fine-tuning the product.
In fact, as others have written I would never opt for such a model as a regular business model. It just doesn't make sense.
We have released 1000 such licenses. There will never be more.
I'm interested to know, why another scheduling tool? I thought of building in that space but I didn't see how anyone could compete with Calendly or SavvyCal already.
The question is why not? 😅 We have a different approach than Calendly or SavvyCal. I think we will provide new quality and ways of scheduling. Just give us time 😅
What is different about it, both in approach and features?
Hey @octocode,
I have seen your product before :D while researching up-and-coming tools .. AMAZING job!!
I like the approach in that you sent out the LTDs as a reward for your early customers, and this is a different approach to the licenses.
Thank you for sharing your experience. :)
Thanks! 🙏
Just created an account for UpEmbed on your platform :D I'll be scheduling and giving demos through there now!
My current SaaS currently offers a free plan. Which is used by many people for mostly updating the blog of their static site.
The “problem” I'm facing is I haven't found a way to capitalise upon these free users. Also the conversion rate from free users to a paid plan seems to be quite low.
I'm now entertaining the idea on charging a one-time fee to use the current free plan. This would not change anything on the current (or future) paid plans as it's overall steadily growing.
So yes, depending on your business and use-case and LTD might be worth exploring.
Hi @eelcoj,
Thank you for sharing your feedback! Please do share your product I would love to follow your journey.
Good luck and let me know in case I can help in any way.
Hey Muneeb,
There is no direct answer to this.
We launched a LTD campaign for MonitUp.com via AppSumo.
When we first launched our product, we couldn't sell it, even we asked our friends to use it and give feedback, but no one used it.
AppSumo has been a life saver for us, we sold it, took steps to validate the idea and earned cash.
However, we couldn't sell from AppSumo for a long time, we didn't know how to sell and AppSumo. Then we tried new things by researching why we couldn't sell, and we sold 28 licenses from 10 countries.
More details about our AppSumo experience:
https://www.indiehackers.com/post/what-have-i-learned-so-far-from-my-appsumo-launch-caedec7d7f
Summary:
If you're selling outside of the LTD, go ahead. But if you can't sell, if you need feedback, if you need some cash. And if the cost of keeping the customer in the system is low, it's okay to sell the LTD.
I met someone on AppSumo who sold 3K licenses and then things went wrong.
The important thing is not to make too many sales at once, but to make enough sales to keep you moving forward.
Because the road is too long :)
I wish you success in your project.
Hey @Faruk_durak,
I just went through your product. It is really impressive what you have built!
I understand it is super difficult to sell B2B as your product seems more inclined towards businesses rather than individuals. Really happy that you got to transition out of the LTD phase.
This line of yours is going to be the base of our pricing strategy:
"The important thing is not to make too many sales at once, but to make enough sales to keep you moving forward."
Thank you so much for your valuable insight.
I run a limited lifetime deal for https://Elephas.app, made decent sales. It helps to cover my cost while I grow the product. I only intend to run it for a while.
Hey @kambanthemaker,
Good job with Elephas, just went through your product.
Don't you think that over time these LTDs will start to cost you more as running any sort of AI modal is super costly?
Thank you for your feedback!
Hey,
Right. I only run a limited-time offer. Next, I let my users use their own OpenAI keys.
Haha, that is a super smart pricing strategy :D
Thank you for sharing!
Very timely post. We went through this phase two months ago. I've battled against LTDs for a year now since users have been asking about them. Finally gave in.
I think all the answers are in the comment section here, as we've literally just gone through setting it up.
It's all set up now and we've started rolling out our LTD plans... so lets see.
I do think many users are wary of LTDs and the pitfalls, and Saas businesses won't see the big levels of success of those that did it 2-3+ years ago.
→ feel free to check out our LTD and some of the terms. I'd rather have less LTD users than try to burn our users later on.
Hi @Jajaygrow,
I just went through your product, really good job!!
Haha, it does seem better to have more "managed" LTD users rather than being completely run by them.
One thing that I noticed is that since your tool requires media storage and that is super expensive as it is .. wouldn't the LTD user start to cost you more over time?
Thank you so much for your valuable feedback!
Didnt really help with our linktree alternative
Hi @fabform,
Can you please share what you feel went wrong with the deal?
To me it is very simple. Guess which is the Life Time Value of your customers or potential customers. Put the LTD a bit higher than that. If it sells, keep it.
Hi @daro_street,
Don't you think this might lead to overpricing if it doesn't stick, then we would be creating a more negative impact in the market?
what do you mean by negative impact on the market?
Negative in the sense that we are intentionally charging more to LTD users than users on recurring billing plan?
Yes, definitely. I believe this is a great way to launch a business if you need early revenue streams without having a full product yet. However, pricing is important.
We consider launching one of our projects with a LTD, however, would add two add-ons to balance the price.
Hey @berny,
I like what you suggest: to bring a hybrid pricing model with LTDs being complimented by add-ons.
Do you think managing LTDs with restricting functionality and those users on recurring plans would be a big overhead?
Thank you for your feedback!
I'm in favor of offering huge time-limited discounts to early users (eg: 50% for a year). This way you avoid to have a strange cohort of users:
I think a lifetime deal is great for more established companies that know about the typical customer lifetime value (LTV), and that put clear limits to the deal to avoid unfair use from a few users.
Hi @thibpat,
I like this strategy to offer a limited time-bound discount. This would also mean that we could retain at least some of the users when it is time to pay up again.
I've seen some companies upsell to a larger (possibly recurring) plan when they start limiting their users. Do you think a main subscription with an LTD and purchasing the missing features as an add-on as an alternative to upsell a good approach?
Thank you for your feedback!
Hi @MuneebAwan,
It could be hard to limit users and then try to upsell them as they could feel betrayed. Unless you set the limits when they buy the LTD. LTDs are great when you are extracting most of the money a user is willing to put on your product.
In the end it's all about managing customer expectations so that they are aligned with your expectations! So it really depends on your product and your communication around the LTD.
Thanks for your post, I've enjoyed reading the answers from other folks!
Thank you so much for this, I’ll make sure that when we do offer the LTD we have everything written in fine print.
This post has taught me a lot about pricing strategies that different founders have implemented. The community is really great in helping new founder learn from other people’s experiences.
I'm not entirely sure about LTD plans, because as a NEW startup - there is a possibility that the customer that buys one expects it to be up and running forever (which is usually the plan, but i've seen startups doing this, and then 1 year later shutdown because they started a new one or didn't get as much as expected in MRR etc).
But maybe if you put that in the "fine print" - telling that your service is intended to be up as long as possible, then maybe. Me personally just thinks about the reputation and if people all of sudden expects refunds. But as I said, i think it all comes down to the "fine print", what they agreed on when signing up.
I understand businesses doing this that have it's reputation for running it's service for a longer time and have proven that they are a serious business.
Maybe it's a personal thing, but for me I would probably never go with LTD.
Someone who have done this could tell more about the process and their experience.
Thank you for your insight.
What you are saying does make sense, I hadn't thought about it that way.
It’s something you should consider, if this going to be your first launch, then yes go for it.
Although some things to consider -
We did our LTD around 2 years ago, generated $600k ARR, and we still have users reaching out to us for XYZ features despite over delivering.
If you’re going to do an LTD, do a Private one (not AppSumo), so you can keep 100% of the revenue. Sell limited licensees, ~200 max.
That’s usually good enough to validate your idea + get you some extra funding.
We are launching our new product, PostNitro, an AI-powered carousel post generator.
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Your support on Product Hunt would mean a lot!
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Here's a short one:
Ubersuggest for exemple has 2 types of plans. Not "monthly or yearly" but rather "monthly or lifetime". A lifetime deal is $290 while a monthly plan is $29.
Why lifetime = 10 months?
Because they do not expect their users to stay more than a year on a monthly plan before churning.
A lifetime deal is equivalent to 10 months per client, but it's 100% better (literally) than seeing them leave after 5 months on the monthly plan 👍
It depends on the business model, but on the Hackers Incorporated podcast (Lifetime Pricing is Underrated episode), Adam Wathan lays out one of the best descriptions I've heard of when it makes sense to do this.
I think that depends totally on the product. When you have ongoing costs that needs to be paid with something like a SaaS product then I would not do LTDs but when your product dont run on your own costs then I would consider adding a LTD.
+1 This. Ongoing cost and support. If you have to provide support for your service - and can not fully automate it - which is really hard or close to impossible - I would not do lifetime deals because you will end up having customers who don't pay you just once at the beginning but you have to keep supporting them which costs you money. In the WordPress business space (plugins, themes) this was a common practice but backfired for almost all companies.
Yes, useful in initial days but, keep it limited to few people.
Yesss, going on my 3rd year on bootstrapping you should do everything that is possible and sustainable to maintain your business running.
As an independent developer, I've created a read-it-later tool called HamsterBase, and I'd like to share my pricing model.
Here are my reasons:
The software itself does not rely on servers, so even for lifetime users, there are no additional costs for me.
Instead of focusing on an account system, I want to first perfect the software. I can attract users to purchase the lifetime membership by offering this option.
Offering lifetime deals (LTDs) can be a double-edged sword for a bootstrapped/self-funded startup. While it can provide a quick injection of capital to sustain the business, it can also lead to difficulties in retaining recurring customers in the long run.
On the one hand, offering an LTD can help a startup gain initial traction and a user base. These early adopters can serve as brand advocates and provide valuable feedback for improving the product. However, on the other hand, an LTD can create a customer base that is less committed to the product, since they may have paid a one-time fee and therefore have less incentive to continue using and paying for the product over time.
In my experience, offering an LTD can be a viable strategy if the product is well-established and has a loyal following. If the startup has a clear plan to transition LTD customers to a recurring subscription model and can provide a roadmap for future development, it can work out well. However, if the startup is in the early stages and still refining its product, offering an LTD may not be the best strategy as it can create difficulties in generating recurring revenue and retaining customers in the long term.
Ultimately, whether or not to offer an LTD depends on the unique circumstances of each startup. It's important to weigh the potential benefits and drawbacks carefully and consider the long-term impact on the business before making a decision.
Pros:
Cons:
It's important to weigh the pros and cons carefully and consider the long-term impact on the business before deciding whether or not to offer an LTD.
LTD's are great for small business practitioners who want to keep tight records and expenses. They must be prudent on keeping the apps current.
Here's how we are doing and you should too.
We launched on Appsumo: https://appsumo.com/products/conversios/?query=conversios with limited deals
After these get over, the user has to come to our site for the SaaS subscription.
LTDs help you to establish a brand presence and build trust in your customers.
Hey @conversios_io,
Really smart move! Will keep this in mind when we start on our LTD offers
Do keep us updated. Would love to check'em out!
Thank you! I will reach out to you in our beta phase as well to test everything
I would definitely say yes.
Lifetime deals can be used as an effective way of validating ideas and gauging customer interest in exotic products that may not have launched yet. My experience is that we offer deals before launching a real product on multiple platforms – providing key insights into potential demand. Meanwhile we gained immediate returns on future investments in development/marketing resources.
Hey @Iris_L,
How were you able to manage these LTD users? Don't you think that they would create a more negative impact in the long run?
Launching a lifetime deal can be a great way to attract new customers. It provides your SaaS product with initial exposure outside of your known circle.
Here are the benefits of Launching a SaaS Lifetime Deal
https://blog.saasmantra.com/saas-lifetime-deal-launch-benefits/
Hey @san0198,
This is a really good read!
Thank you for sharing, can I ask what do you think is the right number of customers as LTD?
Hey MuneebAwan, the number of licenses you can sell highly depends on your goals for the campaign. If that's what you're referring to as "right number of customers as LTD". Selling too many licenses can have a negative impact on your long-term growth.
I suggest you talk to an expert. You can write to hello@saasmantra.com or hit us up at https://saasmantra.com/partners
Sure, thank you so much.
Would love to get advice from more experts as we start with our strategy.
Thank you :)
I can't help, but this is the best post to promote this - AppSumo Revenue Report.
Sales pitch: Find out how much revenue AppSumo deals make.
How accurate is this data? For over 50 of them, we have 100% confirmation from the founders. Our algorithm can forecast crazy close-to-reality revenue numbers for over 890 AppSumo deals.
Link - https://www.thebootstrappedway.com/appsumo-breakdown
Hey @danielpirciu,
This is really cool list, I will go through it!
So are you pro-AppSumo?
Yes, but LTD doesn’t mean only Appsumo, you can also run your own campaign.
It’s both a quick financial win but also the best way to get feedback for paying users.
Yes, I understand. Thank you for sharing! :)
I misunderstood the LTD acronym I guess I'm just not that familiar with the scene and associated lingo, I was thinking it meant like say I make websites for people, or port their dusty brochure photoshop 7.0 sliced html into a template for drupal or typo3 or joomla , whatever, then add zencart, oscommerce whatever they want now, and instead of paying me whatever I would normally charge, i guess this is more specific to the ecommercialization and sales online feature adding bit than templating, just more of what I used to do when working for myself in another city, where I knew alot of business owners and clients from working at datacenters and webshops , isps and the like, and since I moved to Calgary, worked at one place for like a decade which was a suprise but I know like barely a dozen clients who hire me to do various things, mostly healthcare regulation implementation related and whatnot, So say someone wanted to conduct sales in an automated fashion on their site, depending on how automated I would ask for a % of sales on the site ( actually I think nearly every contract that went like that I was running typo3 with oscommerce / zencart patched in and the documentation for typo3 is mostly poor or in german plus its a powerful cms so its rare people will want to work off it, instead they will completely replace and redesign or just keep paying my 5% or so, which covers hosting, isn't much more than their payment processor is charging them for some and some months I'm very grateful for just those few dollars comming in. Is that a silly idea you think? I still charge a little bit for the inital work especially if they alter even a word in their requirements as stated in our agreement as signed , but like 10% of what i would have otherwise charged..
/mk