Hi! I'm building https://metatext.io, which I'm doing a validation product. The ideia started from technology (that i've developing on my master degree) and I'm focusing in a specific problem niche right now.
Metatext aim the general public that need help with text analytics. Like no-code solution for machine learning. So, to validate the ideia, I'm focusing in customer support analytics, that I think that is a wide market and easy to entry.
In background, the service have pre-trained NLP models for topic, sentiment, intent, etc. That generalize well for unseen texts. and other text domains (social media, chats, emails etc). The MVP is to plug models (Addons) into Google Sheet and do the job there.
Any feedback would be greatly appreciated, thanks!