Massive congrats on the achievement but also the data! It's rare that you get to see what goes into such an achievement. Good luck on getting to 2M ARR
Thank you! Fun fact: one of my partners really hates public bragging about revenue. He (rightly) thinks that many millions in revenue could be generated by a sh*tty business with a poor culture and abysmal margins. I get that, but I really wanted to share this milestone with the community. So I proposed including all of the not-so-sexy data points showing what goes behind getting to that 1M. And of course mention the fact that we stayed profitable doing so. Anyway, thanks for the comment!
In the beginning, it came naturally. We were dogfooding, so building for devs (us) and talking with lots of them.
Afterwards, it became more of an informed process. We identified and mapped activation and retentions problems with planned stories in our roadmap. We did so using automated exit surveys, customer interviews (trying JTBD right now), Amplitude/GA/custom product + marketing analytics.
We're now spending more time talking with merchants, also. We want to make sure the UX is great for them too after a developer handoffs their live store.
Very cool. I love that you charge for use. I despise having to pay a monthly fee when starting out. But pay as you go let's me learn, try and integrate then we both succeed.
I just wanted to say I love your website design (especially on mobile). The subtle yet effective branding and use of brand colors throughout the website, blog posts, and custom images is quite effective!
What an awesome milestone @thefln!! Congratulations to you and the team! I want to thank you for all the blog posts that Snipcart has put out. It is clear to all of us how much effort goes into creating that content, and in addition to creating an awesome product, Snipcart has shared so much knowledge with the community.